Located just a 3-minute walk away from JR Ueno Station, カプセルネットグランカスタマ上野店 features a large public bath and a sauna. There is a 24-hour front desk and free luggage storage is available. WiFi is free throughout the property. There is a female-only floor as well as a male-only floor. Hairdryers, mobile phone chargers, electronic blankets, and tablet computers can be rented for free. There is a relaxation area with reclining chairs and reading area with comic books. A shower room and laundry facilities are also available on site. There is a dining area where a list of a la carte menu items are available on site. A convenience store is located on the ground floor. Some of the popular locations nearby include the Ameya-Yokocho Market, only a 2-minute walk from the hotel. In addition, Sensoji Temple is just a 15-minute train ride away on the Ginza Subway Line.