Located on the edge of Hoi An's historical Old Town, Hai Au offers modern rooms with free WiFi. The hotel features an outdoor pool, a restaurant, and a travel desk. It is a 10-minute walk to the center of the Old Town from the hotel, while Danang International Airport is a 45-minute drive away. Air-conditioned rooms come with a balcony and a small seating area. Each room has cable TV and a mini-bar. The private bathroom is fitted with a bathtub and water heater. Some rooms also include a computer. Computers with internet are available at the lobby for guests' use. Guests can use the in-house bicycle to explore the Old Town, which features shops and dining options. The travel desk offers tour and ticket bookings, while the 24-hour reception provides currency exchange. Buffet breakfast is served daily. The restaurant offers Asian and Western dishes, plus local specialties. Room service is available 24 hours.